Terms and conditions
These terms of service outline the rules and conditions governing the use of our pool leak detection services. By using our services, you, the customer or client representative, agree to abide by these terms.
Service Description:
Our pool leak detection services aim to identify and locate leaks in swimming pools and related equipment. We utilize various techniques and equipment, including diving, pressure testing, static testing, dye testing, video camera inspection, electronic listening, and electronic scanning. However, our leak detection service does not cover all forms of residential swimming pools. Oscar’s Leak Detection reserves the right to decline service based on information collected during the request process.
Confirmation, Access, and Preparation:
Your leak detection service is not confirmed until a 50% deposit of the quoted amount is paid. You agree to provide accurate and up-to-date information leading up to the service. The service is scheduled for the same day during our business hours of 8 am to 4 pm. You are responsible for ensuring our team has unrestricted access to the backyard, pool, and pool equipment on the scheduled service day. Failure to provide access may result in additional charges or an incomplete assessment. You acknowledge that your pool must be clean, chemically balanced, and have a functioning filtration system with clean baskets and filters before our arrival. The pool surface, walls, and floor must be free of debris.
Scope of Work:
Our services cover the detection and assessment of leaks in swimming pools, pool plumbing, pool equipment, and associated structures. Oscar’s Leak Detection offers limited repair services, and if a leak repair is applicable, we will provide a quote. In most situations, Oscar’s Leak Detection will refer a qualified repair professional.
Accuracy and Limitations:
While we strive for accuracy, it is important to note that pool leak detection is a complex process, and our results are subject to certain limitations. Factors such as weather conditions, soil conditions, multiple leaks in one line, or very large leaks may affect the accuracy of our findings.
Pool leak locations are assessed on a best effort basis. The customer agrees that if a leak is determined to be in a location requiring high costs in demolition and repair to access, the customer will consider a second opinion prior to incurring such expenses. The customer additionally agrees to hold Oscar’s Leak Detection harmless if such expenses are incurred and no leak was found with or without a 2nd opinion.
Due to the nature of leak detection methods, Oscar’s Leak Detection cannot guarantee that all leaks have been located. If after an initial leak has been repaired by a licensed contractor, an additional leak issue is found to be present, Oscar’s Leak Detection will return to locate any such additional leak issue. However, all fees and rates apply as secondary leaks will require the same travel and set up efforts to locate as the initial leak issue. We do offer a 10% discount on service to returning customers.
Fees and Payment:
Your leak detection service is not confirmed until a 50% deposit of the quoted amount is paid. If additional time is required due to complexities, $100 per hour will be billed. Our fees will be communicated to you during the request process or as otherwise agreed upon. Full payment is due upon completion of the assessment.
If a leak does not exist or if a water leak issue is traced to anything other than the swimming pool/spa/fountain or whichever other item is being inspected, all service fees are still applicable.
Confidentiality and Privacy:
We will treat all information and data collected during the assessment as confidential and will not disclose it to any third party unless required by law or with your explicit consent. We may collect personal information for the purpose of providing our services, and we will handle and protect it in accordance with applicable data protection laws and our Privacy Policy.
Liability and Identification:
You acknowledge that our pool leak detection services are provided "as is" without any warranties or guarantees. We shall not be held liable for any damages, losses, or claims arising out of or in connection with the use of our services.
The customer acknowledges that Oscar’s Leak Detection will need to turn valves that may not be commonly used, i.e.. supply lines, automatic fill valves, hose bibs, etc. Customer agrees to hold Oscar’s Leak Detection harmless and indemnify Oscar’s Leak Detection in the event of any claims made for water damage caused by any valves turned or hoses disconnected and reconnected that fail or otherwise malfunction during or after leak detection services are performed.
Termination and Refusal:
We reserve the right to refuse our services for any reason, including but not limited to, scope of work, non-payment, failure to provide access, or violation of these terms. Upon termination, you are responsible for any outstanding fees or charges.
Modification of Terms:
We reserve the right to modify these Terms of Service at any time without prior notice.
Last updated 11/19/2024